Helpdesk Management

Helpdesk is a one-stop point of contact that provides centralized information and helps organizations manage and track customer service requests. It is an effective and customizable tool that helps businesses build a web-based ticketing system, and focuses on managing support and service tickets of the organization’s products, services, and monitoring services.

JiHRM understands the value of your time and provides the best solution to track, and fix organizational issues and problems by integrating your existing network environment. 

Key Benefits:

• Reduces the workload

• Improves the security 

• Enhance customer experience

• Ensures the service quality

jiHRM provides you with a scalable platform that has the ability to prioritize inquiries and route requests across the network to the relevant department. It is the best platform for flexible reporting, and tracking the client’s issues and provides seamless integration into your existing network environment.